SETWorks Rebuilds Its Platform from the Ground Up, Setting a New Standard for IDD Provider Software
Where IDD software has historically been built one service and one state at a time, New SETWorks is designed from the foundation to support every provider across every service and every funder in every state.
Today, SETWorks announces the full rebuild of the platform that has set the innovation standard for IDD providers for over two decades. New SETWorks is entirely different software, developed over multiple years with feedback from thousands of provider organizations. Configured to adapt to each provider’s unique programs, the new platform carries forward SETWorks’ founding mission: to empower every person at every IDD agency to better serve.
Disability service providers are continuously struggling with sustained workforce shortages. And because IDD software has historically been built one service and one state at a time, providers are often forced to create workarounds that pull staff away from the programs that matter most.
New SETWorks takes the opposite approach. Configuration lives in the foundation of the platform, so a provider’s own administrators shape the system to their programs rather than adapting. That matters in a sector where a single organization often carries multiple funders, multiple services, and stakeholders, who each need something different out of the same record.
Every field and entity, including custom ones, is reportable from day one. Every data point can automate a task, an alert, or an escalation. Every user, role, and department can have precise permissions at scale, including differentiated views into the same data set. With New SETWorks’ mobile-first interface and AI foundation, every program can improve compliance and efficiency that turns into real outcomes.
The work these organizations do is too important to be slowed down by software and this is the platform our team has wanted to build since day one. We are so excited to continue serving our clients with hands-on, meaningful support.
Software shouldn't dictate how providers run their programs. New SETWorks is shaped by listening to and working alongside IDD providers and agencies, so compliance and reporting are no longer a second job. It's the first disability service software platform configured completely around how disability service providers truly work, down to each single field.
Now is the time to change what providers expect their software to do for them. We didn't set out to build another system providers have to adapt to. We set out to build one that adapts to them.
Current SETWorks customers remain fully supported, with no forced migration and no sunset date.
Providers have spent years adapting to their software. New SETWorks was built to do the adapting.
