IDD software shaped to your organization
Most IDD software asks you to adapt to the system. SETWorks adapts to how your organization works.
SETWorks is purpose-built software for IDD and disability service providers, from single-site agencies to large multi-state organizations, so the administrative work runs itself and your team focuses on the people they serve.
Nationwide leader in IDD software
Everything you do, connected by design
Most systems connect features. SETWorks connects the underlying operation.
People, programs, services, staff, locations, authorizations, documentation, outcomes and financial activity share one common foundation. Information captured in one part of SETWorks is immediately useful everywhere it belongs.
Capture it once, use it everywhere.
One entry
A staff member documents a service on their phone.
Built for beyond the office
SETWorks has been built mobile first, so documentation happens smoothly where support happens, in the van, at the job site, out in the community. Staff record activities, notes, and signatures from any device, and it lands in the same record your billing runs on.
Getting there is part of the service
A ride, a job coaching visit, a day program session, an activity in the community. Every service is a connected chain of events, tied within the same record. Because it all is in one system, what was scheduled, what actually happened, and what's billable stay the same story.
From service delivered to revenue secured
Real time authorization utilization
SETWorks validates data as services are documented, including units used and units remaining, and notifies staff of errors that may lead to billing being rejected.
Stops before a claim generates
Claims auto-adjust for staffing ratios, staff training, acuity scores, and any other factor you configure. Hard and soft stops catch exhausted authorizations, missing signatures, and overlapping services.
Clean claims and 835 reconciliation
Remittances post back against the claims that produced them, so denials are visible the day they land.
Internal and external integrations
SETWorks integrates with any system that supports interfacing. Integrating systems eliminates duplicate data entry, saving your agency time and preventing errors.
Some systems make you guess.
This one just tells you.
- Report on anything you track
- Every field is reportable, even custom ones
- Build your own reports without a ticket
- Dashboards ready on day one
Intentional AI where you need it
AI is part of the foundation of SETWorks, so it catches the gap in a note before it becomes an audit finding, routes the incident to the right manager, and drafts the review from what your team already documented.
AI that takes the next step
Workflows branch on what AI reads in the record. An incident note that mentions an injury routes to manager review; a goal marked unmet opens a follow-up task. You set the rules and the reading happens as documentation is completed.
Context that compounds
ISP goals, progress notes, incidents, schedules and billing sit in one connected system within SETWorks, enabling AI to read the whole record rather than a single field or an export. Every documented service adds to that context, and what AI surfaces gets sharper as you use it.
How it's built
AI-native
Intentionally engineered into the platform from the ground up.
Ubiquitous
Woven through every workflow: documentation, compliance, reporting, planning, training.
Built for IDD
Trained on IDD-specific documentation, regulations, terminology, and workflows.
Secure
HIPAA-compliant by design. BAAs with every AI provider. Your data never trains another company's model.
Nobody has to remember what happens next
In SETWorks, anything in the system can set work in motion. Custom workflows revolve around everything from incident reports, expiring authorizations, unsigned progress notes and more. Once configured, notifications, tasks, and reviews can fire on their own, so follow-up doesn't depend on whoever happened to notice.
Software built around your programs
Security you can trust, access you control
We take extreme care to ensure the safety of our clients’ data through the highest quality standards in both technology and infrastructure.
Built from twenty years of listening to the industry
Powerful technology, proven ways to use it
SETWorks is more than just software, it comes with a team who knows your industry.
Flexibility alone isn't enough. SETWorks pairs a deeply configurable platform with specialists who know disability services, people who have onboarded hundreds of mission-driven organizations and seen how providers across the country solve the same operational challenges. We help you identify what's unique to your organization, what should be preserved, what can be simplified, and where proven practices make it better.
Achieve more with SETWorks
Since implementing SETWorks, we've seen a 10% increase in billability. That's the time staff spend actually working with a person, not just driving to them or writing notes about them.
5,000 individuals · 66 Ohio counties · 200 staff
SETWorks gave us clarity in so many areas — from authorizations, to billing, to staff time. The amount of insight we've gotten from using this software has been huge.
1,600 individuals · 35 Wisconsin counties · 225 staff
With SETWorks, we are able to maintain well above 90% compliance — even on days that we have limited staffing or kids are coming and going very quickly.
5,800 individuals · Iowa · 1,500 staff
AI Readiness Playbook
Staff are already experimenting, and some may be using unapproved tools. A step-by-step framework across People, Process, and Policies to get ahead of it — safely, confidently, and without disrupting daily operations.
